配送ポリシー
SHIPPING FREIGHT
We offer free shipping for all orders of 50,000 JPY or more! Under that amount, no matter the final destination, the shipping rate is set at an easy-to-understand flat fee of 5,500 JPY.
Shipping freight will be displayed when you add item to cart and select shipping country. As many customer reviews have commented, we always do our best for safe and fast shipping.
CARRIERS
UTSUWAJP provide the safe and secure delivery services for you to receive your items wherever you are. We cover all damage or loss that occurs during shipping. However, please be aware that if you arrange for a shipping company or import customs broker other than those arranged by our company, it will not be covered by our compensation policy. Please do not hesitate to reach us should you have any concern or doubt.
Our international shipping is offered through JAPAN POST, DHL and FedEx.
*Estimated delivery time may vary by destination.
*Additional Designation for DHL can be set up through the link after Tracking Number has been provided.
DELIVERY POLICY
Please be advised that certain items may require additional time for production, depending on their nature or availability. Although we generally dispatch orders within five business days, there may be instances where additional time is needed. Should we anticipate any delay with your order, we will notify you promptly via email.
When you order several items at a time, we ship them all together.
Once your parcel is dispatched, we will send you an email with tracking information.
Your signature is required on delivery to ensure safe receipt. In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end.
Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country. These fees may be charged you when your package enters your country (they are not included in payment on our website).
*Shipments cannot be delivered to PO boxes.
PACKING/DAMAGE
We pack your items carefully to ensure a trouble-free delivery of your goods. We regularly ship more than hundreds products in a month and we face less than 1 trouble in a month.
We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery.
arterior@arterior24.jp
IMPORT TAXES & CUSTOMS FEES
Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.
These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider.
DHL and FedEx usually send an invoice a few days after delivery where as EMS (JP Post) generally charges the required sum at delivery. For Airmail Small Packet, your national carrier will generally bill you when applicable.
We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on UTSUWAJP, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.
・For our customers in the USA:
- Orders valued at or under $800 are typically exempt from import duties under the U.S. "de minimis" rule.
- Orders over $800 may be subject to import taxes or customs duties, as determined by U.S. Customs and Border Protection (CBP).
To comply with international customs laws, we are unable to split a single order into multiple shipments for the purpose of avoiding import duties.
However, if you wish to avoid exceeding the $800 threshold, you are welcome to:
- Place separate orders, each valued under $800.
- Please note that each order will be processed and shipped individually, with separate tracking numbers.
・For our customers in Australia: Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website.
・For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website.
・For our customers in Singapore: Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website.
・For our customers in China Mainland: We are shipping to China Mainland via EMS. EMS is not often stopped by customs, but if it is subject to inspection, you will be charged taxes.
Instead of import duties and value-added tax, a tax called personal postal articles tax(行邮税) is applied. The tax is 13%, 20%, or 50% depending on the item, but in the case of tableware it should be 13% of the price. However, this is often changed and cannot be guaranteed. Tax is exempted if the tax amount is less than CNY 50.
Import price limits are also regulated, and purchases should be made within the following limits.
- Purchase limit per purchase CNY 5,000
- Annual purchase limit: CNY26,000
For more information, please visit the China customs website.
・For our customers in the EU: EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees. The buyer is responsible for paying both consumption tax and import duty of the total value.
Additional information on importing goods to: Switzerland, Germany, United Kingdom
Please note that we are unable to accept cancellations due to customs duties or shipping time. If you have any questions or concerns before placing your order, please do not hesitate to contact us at arterior@arterior24.jp.